Graduate training design and evaluation plan
Designing Supervisor Coaching for a Healthcare Clinic
- Training & Development
A coaching program that helps clinic supervisors turn recurring documentation errors into clear, consistent feedback conversations.
The question
The clinic’s front-line employees received feedback when documentation mistakes occurred, yet similar errors kept coming up. How could supervisors make that feedback more useful and follow up consistently?
What the needs analysis found
My approach
A two-hour workshop built around the coaching conversations supervisors actually have on the job. Each performance gap maps to a learning objective, a practice activity, and a way to measure it.
| Performance need | Learning objective | Activity | Evaluation |
|---|---|---|---|
| Errors are addressed inconsistently | Identify communication breakdowns behind recurring errors | Error case discussion | Knowledge check |
| Feedback relies on informal verbal reminders | Run a corrective feedback conversation that covers the issue, expectations, and next steps | Facilitated role-play | Observation checklist |
| Feedback discussions go undocumented | Complete a coaching documentation form accurately | Documentation practice | Form review |
| Follow-up after feedback is inconsistent | Build a follow-up plan that reinforces expectations | Action planning | Follow-up plan review |
- PrepareIdentify the issue, gather an example, review the standard.
- DescribeState the concern using observable behavior.
- Explain impactConnect it to workflow, patient care, or compliance.
- ClarifySay what needs to change and confirm understanding.
- Invite inputAsk questions and surface barriers.
- Set next stepsAgree on actions and a follow-up date.
- Follow upDocument the talk, monitor progress, review improvement.
Work sample
Recommendation or status
Evaluation centers on one question: are supervisors using the feedback process consistently, and is it reducing documentation-related issues? Managers hold weekly check-ins during the first month, and documentation trends get reviewed 60 to 90 days after launch.